Our presenters

Allison is based in New Zealand and has over 8 years’ experience working in the legal & tax publishing industry.  Before becoming a trainer, Allison worked as a teacher after obtaining her Masters of Teaching degree.

Allison is dedicated to ensuring that clients make the most of their online subscriptions and is available to train on the following products and platforms: 

• Westlaw NZ
• Checkpoint AU & NZ 
• Proview
• XYZ Generator

Caroline has worked in the legal technology sector for 15 years. She enjoys working with customers to enhance their workflow efficiencies with online legal research functionality and AI tools.

Caroline currently trains on the following products and platforms: 

• Westlaw Australia
• Westlaw Precision Australia
• Practical Law Australia

Elizabeth Odom has over 14 years' experience in designing and delivering adult learning training in the telecommunications and legal industries.  Elizabeth's key focus is creating legal training and support programs specific to client's needs.

Emma has a law degree and has worked as a lawyer, and has worked at Thomson Reuters in Sydney and London for over 15 years on Practical Law, as well as a variety of product, editorial and commercial roles.

Iris is a Customer Product Trainer based in Hong Kong, providing training for customers in Mainland China, Hong Kong and Taiwan.

She has ten years of experiences in professional training area, in Finance, FMCG, Automobile and other sectors. She has been working with clients as certified facilitator and learning consultant, to improve the technical skills for their employees and help them on personal growth and development through learning. Prior to transitioning to trainer, she worked in professional area in finance industry for 10 years. Iris is a passionate trainer and believes in the great value that effective learning could bring to people.

Lipika is based in India, joining Thomson Reuters as a Customer Support Specialist in May 2010, managing the retention business of India region and moved to the training team due to her understanding of the legal industry and familiarity with our legal products. Before joining Thomson Reuters, Lipika completed her Masters in Business Administration in the Marketing field.

Lipika is available to train on the following products and platforms:

• Westlaw Asia
• Westlaw Classic
• Practical Law
• Proview

Mark is a Training Specialist for customers in Queensland, South Australia and Northern Territory.

He has 15 years’ experience in the legal publishing industry in Australia as a trainer, working with clients to improve the research skills of users of online resources.

He has a First Class Honours degree in Library & Information Studies and over 10 years’ experience as a librarian in the UK and Australia,. He has worked in libraries in law firms, Higher Education, media, government and professional legal bodies, providing training, research and current awareness services. He is also a Fellow of the Higher Education Academy (UK).

Mark provides training and support on the following products and platforms:

• Westlaw - Australia, Precision Australia, UK, Canada and Classic
• Practical Law - Australia, Premium, Global, UK, US and Canada
• Connect 4
• ProView
• Drafting Assistant
• CheckPoint Australia
• XYZ Generator

Patricia Veen is a qualified teacher and has over 25 years' experience working in legal publishing and the NZ Court system where she was Associate to the Chief Justice, and later trainer for the NZ senior judiciary.

Queenie is a Training Specialist with Thomson Reuters, based in Hong Kong. With a decade of legal experience across Hong Kong, Singapore, and Malaysia, she brings valuable insights from her time in boutique law firms and in-house legal teams within MNCs, SMEs, and startups.

A law graduate of the University of Northumbria at Newcastle (UK), Queenie's passion for teaching and knowledge sharing led her to transition into corporate training. Her experience includes delivering training to professionals across various regions, including Indonesia, Vietnam, and Mainland China.

At Thomson Reuters, Queenie provides training on Westlaw, Practical Law, ProView and CoCounsel.

Tanya serves as the Practice Training Specialist for customers in sub-Saharan Africa and Russia. Before joining Thomson Reuters, she obtained her LLB Degree from the University of KwaZulu Natal in South Africa and became an Admitted Attorney, specializing in Civil Litigation and Labour Law.

With her legal expertise, Tanya worked as a Product Trainer for 13 years and later transitioned to the role of Sales Enablement Manager. She excels in online training and the development of training materials.

Tanya assesses clients' needs and provides tailored product training and webinars, with a strong emphasis on customer retention and renewals. She is available to train on the following products and platforms:

• CoCounsel
• CoCounsel Drafting
• Drafting Assistant
• Practical Law UK, US & Global
• Practical Compliance
• Westlaw Classic
• Westlaw Edge UK
• Westlaw Middle East
• Westlaw International
• Westlaw Asia