Our presenters

Allison is based in New Zealand and has over 8 years’ experience working in the legal & tax publishing industry.  Before becoming a trainer, Allison worked as a teacher after obtaining her Masters of Teaching degree.

Allison is dedicated to ensuring that clients make the most of their online subscriptions and is available to train on the following products and platforms: 

• Westlaw NZ
• Checkpoint AU & NZ 
• Proview
• XYZ Generator

Caroline has worked in the legal technology sector for 15 years. She enjoys working with customers to enhance their workflow efficiencies with online legal research functionality and AI tools.

Caroline currently trains on the following products and platforms: 

• Westlaw Australia
• Westlaw Precision Australia
• Practical Law Australia

Elizabeth Odom has over 14 years' experience in designing and delivering adult learning training in the telecommunications and legal industries.  Elizabeth's key focus is creating legal training and support programs specific to client's needs.

Emma has a law degree and has worked as a lawyer, and has worked at Thomson Reuters in Sydney and London for over 15 years on Practical Law, as well as a variety of product, editorial and commercial roles.

Iris is a Customer Product Trainer based in Hong Kong, providing training for customers in Mainland China, Hong Kong and Taiwan.

She has ten years of experiences in professional training area, in Finance, FMCG, Automobile and other sectors. She has been working with clients as certified facilitator and learning consultant, to improve the technical skills for their employees and help them on personal growth and development through learning. Prior to transitioning to trainer, she worked in professional area in finance industry for 10 years. Iris is a passionate trainer and believes in the great value that effective learning could bring to people.

Lipika is based in India, joining Thomson Reuters as a Customer Support Specialist in May 2010, managing the retention business of India region and moved to the training team due to her understanding of the legal industry and familiarity with our legal products. Before joining Thomson Reuters, Lipika completed her Masters in Business Administration in the Marketing field.

Lipika is available to train on the following products and platforms:

• Westlaw Asia
• Westlaw Classic
• Practical Law
• Proview

Maresa is the Training Specialist based in Dubai, UAE.

She has more than 11 years’ experience in the legal field. Prior to Joining Thomson Reuters, she was a specialist litigation and family law attorney in Johannesburg, South Africa. During her practice, she was a beta tester and then frequent user of Case Center for the Gauteng High Courts.

She holds an LL. B from the University of the Free State, South Africa, and is a Golden Key International Honour Society member. She co-founded the Gauteng Family Law Forum. Maresa is passionate about the law and believes in the structure it brings to a chaotic world. She considers innovative digitisation of legal processes the way of the future in order to improve access to justice.

Mark is a Training Specialist for customers in Queensland, South Australia and Northern Territory.

He has over ten years’ experience in the legal publishing industry in Australia as a training consultant, working with clients to improve the research skills of users of online resources.

He also has over 10 years’ experience as a librarian in the UK and Australia, working in law firms, Higher Education, media and professional legal bodies, providing training, research and current awareness services. He is Fellow of the Higher Education Academy (UK).

Mark loves getting stuck into a tricky research query and is passionate about supporting and advising clients to exploit and manage technological change to improve their team and organisational goals.

Mark provides training and support on the following products and platforms:

• Westlaw (Australia) and Westlaw Classic
• Practical Law AU/Global and UK
• ProView
• Drafting Assistant
• CheckPoint Australia

Patricia Veen is a qualified teacher and has over 25 years' experience working in legal publishing and the NZ Court system where she was Associate to the Chief Justice, and later trainer for the NZ senior judiciary.

Queenie has lived and worked in Hong Kong, Singapore and Malaysia, and comes with ten years of legal experience gained from working in boutique law firms and in-house legal teams of MNCs, SMEs and startups.

She obtained her Bachelor of Laws from the University of Northumbria at Newcastle, UK. Queenie made a transition to corporate training due to her passion in teaching and knowledge sharing, and has trained learners from various regions including Indonesia, Vietnam and Mainland China.

At Thomson Reuters, Queenie provides training on Westlaw Asia and Practical Law.